Summer '25 Release - Account Engagement Quick Hits

The weather is warming up and so are Account Engagement capabilities. Quick hits ready for you:

  • Account Engagement supports Agentforce. For example, you can theoretically create a Lead Management Agent, leveraging six new actions to process prospect data.
  • Custom URLs can leverage Data Cloud for increased personalization and granular segmentation.
  • WhatsApp integration.
  • Too many Optimizer notifications? You can dismiss them.
  • New report: Failed Email Sends.
  • Pause activity tracking on bot-like prospects or delete excessive visitor records.
  • Another Data Cloud update: Marketing Link object support.

Full release notes here.

Last updated on May 17, 2025 by Anthony Pica